Eeero 6 using channel 149 no 5ghz

[83dons]

My pc has a tp link adapter that can't see channels over 144 as per EU guidelines. Why is my eero router broadcasting 5ghz on channel 149? Can this be changed to a lower channel so I can always access 5ghz on my pc rather than 2.4 which is 4 to 10 times slower. I am in Aberdeen Scotland.

[Michelle-TalkTalk]

Morning,

I'm really sorry for the delay. Our Devices Manager chased this for us last week but I've not heard back since then. I will ask for another update now.

Thanks

Michelle

[83dons]

Any luck on this, my network is still using channel 149 for all 5Ghz connections?

[Michelle-TalkTalk]

Good morning,

Sorry for the delay. I've chased this for an update now and have asked the team if they can provide any timescales for when the fix should be applied.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

No additional updates as yet but I'll continue to chase/monitor this.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've escalated this over to our Devices Manager now and I will post back as soon as I receive an update.

Thanks

Michelle

[KeithFrench]

This is a bug.

I will ask TalkTalk for you now to pass this to their devices team to apply the fix. 

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.