FIBRE 500 speeds wrong.

[aaronjunited]

I've done a speed check on 4 different speedtest providers including talktalk's website.

I'm paying for 500mb but getting 96mb.

Also there is no history of my speeds on my account.

How can this be rectified.

[ferguson]

It has been flagged up and they should pick it up in the morning. 

[aaronjunited]

Wired connection only. 

Will update these details now.

Do they see this post or do you pass to them?

[ferguson]

Are you doing these tests wireless, or wired?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.