Fast5364

[Nicholas21]

Hello I am losing internet connection both wifi and Ethernet. White stable light on the router and when i try to connect to the router admin page i get communication error withe gateway. The issue is fixed only when i turn off and on the router multiple times a day. How can this be fixed please?

Thank you 

[Michelle-TalkTalk]

Hi Nicholas,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @Nicholas21 your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.