Hi I am a retired it guy so know a fair bit about networking.
My contract ran out Last week so a few weeks ago I enquired about full fibre to my house to get better speeds having been on the part fibre 35 for last few years. Told by TT sales not available in my location even though neighbours 100m away are getting it with other providers. However my only option was to renew my contract and upgrade to fibre 65, which I did and this supposedly went live 26th November 2024. I did not see any increase in speed and still getting around 30mb down and 6mb up.
So I contacted TT to see what's happening and told the line needs 10days to optimise and there after should get a better speed. It's now 17days since so I have tried contacting tech support why hasn't it improved.
All I get is due to me getting above the minimum 24.1mb/s that is all I can get. The useless 1st line support do not understand that my profile needs updating and any equipment in the exchange or cabinet needs changing to increase my line speed. Can a TT specialist on the forum look into this. My router has 36mb set in xdsl settings which I can't alter.
Also since my change of contract the Internet drops out from around midnight and the white light is on but I am having to power it down to reset it so it maybe my router needs replacing. Hope someone can help me as it's frustrating dealing with non tech tech support working from a crib sheet. Thanks
Jeevsy
