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FIbre Support

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Gfast openreach modem problems

icnoble
First Timer
Private Message

on ‎04-07-2023 08:26 PM

Message 4 of 4

I have been having issues with my internet connection for about 3 years now. I get periods of random outages and slow speeds, down to 49mbs at times. I have had several engineer visits and they can never find any issues in the house. I was even given a 2nd gfast modem so I now have 2. When the problem starts if i swap the modem it appears to cure the problem but sooner or later it starts again. Any advice would be helpful. Thank you

 

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3 REPLIES 3

Anonymous
Not applicable
Staff
Private Message

on ‎07-07-2023 06:46 AM

Message 1 of 4

Morning,

 

How are you getting on, do you still need assistance with this?

 

Thanks

 

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Anonymous
Not applicable
Staff
Private Message

on ‎05-07-2023 06:39 AM

Message 2 of 4

Morning,

 

I'm sorry to hear this. Are the modem and router both switched on and connected at the moment?

 

Thanks

 

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ferguson
Community Star
Private Message TalkTalk

on ‎04-07-2023 08:59 PM

Message 3 of 4

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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