Persistent line faults
on 26-06-2023 04:19 PM
Message 26 of 26
Persistent line faults
Since January 16th I have had 10 line faults. I have gone through the usual:-
Plug in to openereach socket.
Do a factory reset on router.
Disconnect everything except for PC.
Despite all of this I still get my TV saying 'no signal' at times and my phone cutting out at times.
The we are fixing your fault message appears for a couple of days and I then get a message to say that it is fixed. In the meantime my broadband is either side of the minimum guaranteed which is 35 as I have fibre 65. Occasionally it climbs to 50 without me doing anything.
Can anybody suggest how to restore my service?
Teric
Long suffering TT customer
Labels:
- Labels:
-
Connection
-
Speed
-
Stability
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
25 REPLIES 25
on 07-07-2023 08:47 AM
Message 1 of 26
Hi Teric
How are you getting on, how has the connection been?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 05-07-2023 06:29 AM
Message 2 of 26
Morning,
No problem 🙂
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-07-2023 05:17 PM
Message 3 of 26
Thanks Chris, I will have to give this some thought as I will be out of contract in 6 weeks time and I am considering going to full fibre. I will get back to you in a day or 2.
Regards. Teric
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-07-2023 12:48 PM
Message 4 of 26
Hi Teric,
Line test isn't picking up and issues at the moment. There were a lot of disconnection on the 29th but seems to have been pretty stable since. If the disconnections are continuing with the replacement router then we can arrange an engineer visit to investigate further. If you'd like us to do this please let us know and we'll confirm some details with you
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-07-2023 10:57 AM
Message 5 of 26
Hi Michelle,
Sorry, but this is like groundhog Day for me. Since January you have tested the line a dozen or more times after a fault has been recorded and after some tests the line is fine and we move on until the next time and then we start all over again. I have an intermittent fault that has not been cured yet. What has changed so far is trying a new router but this has not cured the fault. I am happy to connect to the openreach socket and turn off all connections just let me know when you want to test the line again, I just wonder when the line test shows no fault what has changed?
Regards. Teric
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 04-07-2023 06:56 AM
Message 6 of 26
Morning,
Thanks for confirming. There is currently planned engineering work happening at the moment so I will check this again later on today. If this has completed then we can run another test on the line.
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-07-2023 03:33 PM
Message 7 of 26
Hi Chris,
I replied via email but suspect it does not work?
I do not get a crackle on the phone line but it cut out mid call when my son called me a couple of days ago.
It is not connected at the moment because I am plugged in to openness socket.
Also I have had some drops on the broadband while streaming Netflix.
Regards Teric
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-07-2023 10:31 AM
Message 8 of 26
OK thanks. Are you experiencing any problems with your telephone service, any noise on the line?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-07-2023 08:54 AM
Message 9 of 26
Hi Chris,
I have had numerous times when the signal has dropped over the weekend. Speed is around 37-38.
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 03-07-2023 07:39 AM
Message 10 of 26
Hi Teric,
Thanks for the update, how has it been since your last post?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-07-2023 10:28 AM
Message 11 of 26
Staff are not on here at weekends, @Teric. They'll follow up on Monday. Leave it plugged in at the test socket and switched on.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 01-07-2023 10:11 AM
Message 12 of 26
Hi Chris, I have finally managed to take the face plate off my bt openreach socket and connect the new router to it. I am still having line problems, I did a test this morning. Broadband has also had a couple of stutters and speed is similar to old router.
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 30-06-2023 06:33 AM
Message 13 of 26
OK thanks Teric
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 29-06-2023 04:58 PM
Message 14 of 26
Hi Debbie,
Yes thank you I have received the router you sent and it is now connected. I changed the network name to the old router so the existing WiFi setup does not need changing. I need to remove the faceplate to connect to the Openreach socket but as my son has been working all day on WiFi I have not been able to do this yet. I will do it later today and let you know.
Kind regards. Teric
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 29-06-2023 09:55 AM
Message 15 of 26
Hi Teric
Have you received the router?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 28-06-2023 06:29 AM
Message 16 of 26
Hi Teric
Thank you 🙂
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-06-2023 06:50 PM
Message 17 of 26
Many thanks Debbie I will be back in touch as soon as I can.
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-06-2023 01:04 PM
Message 18 of 26
Hi Teric
The router is on its way, please allow 24-48hrs for this to arrive.
Let us know how the connection compares with this router.
Thanks
Debbie
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-06-2023 12:29 PM
Message 19 of 26
Sorry Michelle, I have a router but no power lead so I cannot swap. If you could send me a router that would be great.
Thanks. Eric
Long suffering TT customer
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 27-06-2023 10:45 AM
Message 20 of 26
Morning,
Ok thanks for confirming. If you have any issues connecting it then we can send a replacement router for testing purposes to rule this out.
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Related Content