Help with Roon and Talk Talk super router

[jonmojomills]

It’s not a super router. Talk Talk settings are dire. Help. Do I need to quit to use Roon?

From Roon

[quote="noris, post:7, topic:274195"]
Thanks for reaching out. I’ve activated diagnostics mode for your account and see quite a few networking issues in the logs. According to the log, the Cambridge fully drops off the network on multiple output methods, suggesting that the connectivity between the server and the device is broken.

We’ve often seen issues surrounding ISP-provided gear and it looks like your router is based on a Sagemcom router model, which isn’t exactly a well-reputable brand. You may be better off buying a consumer-grade router (TP-Link/Netgear/Asus/etc.) and using that instead and leaving your current router in modem-only mode.

[/quote]

user

Sorry but this isn’t good support advice Talk Talk routers don’t support modem mode, like many ISP routers they are locked down. You will end up having two routers on your network that can bring its own level of issues with DHCP. If you dont understand or are not comfortable configuring network kit then do not go this route as it will require some knowledge to avoid more issues.

You can’t use any old router with uk ISP providers you need to have their kit to connect.

If you want to go ahead then you will need to disable wirelsss on the talk talk router so it only works via wired and then plug in the 2nd router to one of its Ethernet ports. Setup WiFi on new router to have the same wireless ssid your where using on the talk talk router and set the password to the the same then all other devices should then connect to the WiFi on your new router without further intervention and connect any wired connection direct to the new router.

[Michelle-TalkTalk]

Good morning,

Do you still need asssistance with this?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[KeithFrench]

As it works some of the time wired, the best thing is for me to pass this over to one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[jonmojomills]

https://roon.app/en/

It’s high end streaming software. Subscription based. I have my iMac running that wired to the super router and the super router wired to my Cambridge Audio CXNv2 network streamer. As Roon support have said, the streamer regularly drops. I have also tried wireless. And it’s the same. I believe Talk Talk have key settings locked down. 

Please assist. It certainly doesn’t work. Roon is very fussy with network settings. 

[KeithFrench]

Hi @jonmojomills 

Your post is rather confusing & you need to explain this better. Please can you elaborate on what the problem is from a user's prospective?

What is Roon, despite years of working in the world of IP networking, I have never heard of this product, software or whatever it is.

In relation to your broadband, exactly what equipment do you have in your property in addition to the Sagemcom router (presumably the 5364 or 5464)? Please can you specify how it is all connected together? This router is normally fine & has been used by most TalkTalk customers over the last four or five years, so I do not agree with what this Roon person has said about them.