Implications of upgrading from Fibre 65 to 150 or higher.

[benny55]

Just a question for the well informed on the forum.

My current contract expires shortly and I plan to upgrade from Fibre 65+Phone (VOIP) to Fibre 150 or higher +phone (either with TT or another ISP). My question is, will the current FTTP line support the higher rate, also, will the router (Sagecom Fast 5464.2.T4) be adequate for the task?

Regards,

Benny.

[Chris-TalkTalk]

That's great news Benny, thanks for letting me know. I've ordered a couple of returns bags for the equipment

Chris

[benny55]

Hi @Chris-TalkTalk 

Having done a hard reboot of the Eero its now up and running.

Thanks for all the assistance from the TT form members.

Just one final thing, I’ve now got 2 old style routers and a pair of Wi-Fi extenders that are surplus to requirements.

Could I have a returns bag, sufficient in size, to enable their return.

Many thanks, Benny.

[Chris-TalkTalk]

Hi Benny

The profile issue only applies to customers on City Fibre circuits. Could you take a look at the following help article and if you then still need assistance please let us know - Setting up your eero | Full Fibre | TalkTalk Help & Support

Chris

[benny55]

I’ve now had the kit delivered but encountering a slight problem with the Eero set up.

Having already got an Amazon A/C the App setup part was straight forward, it’s when it comes to connecting to the internet that things stall.

I get a continuous ‘connecting’ message.

Light sequence as follows;

Solid White, Flashing White, Flashing Blue and then Solid White with message ‘Connecting’. I’ve left this for 20 minutes but to no avail.

I’ve noted other user having similar problems, they appeared to be the result of ‘profile’ issues.

Could this be the same or am I missing something obvious?

Regards, Benny.

[ferguson]

You're very welcome, so glad I was able to help. 

[benny55]

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@ferguson wrote:

Glad that you got there in the end.  🙂

You can continue to use the Hub 2, I did when I had Full Fibre 150 and it worked just fine. Alternatively, you can easily expand the number of ethernet ports on the eero by using a simple switch, some examples here, other retailers are available.  😉

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Once again thank you for your valuable input.

Regarding the Hub 2 that’s reassuring. Primarily because I find the Hub 2 is such a neat solution whereas the Eero + ATA + a Switch creates additional ‘clutter’ in my hallway, also, I’m out of power sockets and an extension leads would make the whole thing ever worse.

Added to this, I have a number of ‘older’ devices linked to the existing Hub, some of which may prove problematic when trying to pair with the Eero.

Thanks, Benny.

[ferguson]

Glad that you got there in the end.  🙂

You can continue to use the Hub 2, I did when I had Full Fibre 150 and it worked just fine. Alternatively, you can easily expand the number of ethernet ports on the eero by using a simple switch, some examples here, other retailers are available.  😉

[benny55]

Just got off the phone with an actual person and after all the online chats I’ve had this week you don’t know how satisfying that is.

The bottom line now is I’m not moving away. Got a much better deal than previously offered. it does however require applying for a biannual discount for the duration of the contract this to maintain the reduced price. (I can live with that).

Just a question which takes me back to my original post; My current setup utilises the additional ports on the Hub 2, however, the Eero has no spare ports, so is the Hub 2 router compatible with Fibre150 VoIP.

Once again my thanks to @ferguson 

Thanks, Benny.

[benny55]

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@ferguson wrote:

One more thought. I sense your frustration that as such a long-standing customer you are unable to discuss a better deal. Try this number: 0345 172 5157. Open from 9:00AM to 7:00PM. Tell them about the offers you have seen available elsewhere. Let us know how you get on. 

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Thank you for that, I'll give it a go.

I faced a similar scenario last time. Then they failed to offer an improved deal, that is until I had signed with an alternative ISP. By then everything was in place, new line installation date agreed, credit checks carried out and DD in place.

Then a week prior to change over I got a call matching the competitors offer plus an extra incentive to remain. That then left me with all the hassle of cancelling the other contract, contacting the fibre installer and a record on my credit reference file.

This time I don’t want a repeat.

Thanks, Benny.

[ferguson]

One more thought. I sense your frustration that as such a long-standing customer you are unable to discuss a better deal. Try this number: 0345 172 5157. Open from 9:00AM to 7:00PM. Tell them about the offers you have seen available elsewhere. Let us know how you get on. 

[ferguson]

If you are out of contract then you do not need to give notice to leave if you use the One Switch process. In fact it is best not to cancel directly to allow for a smooth change. 

[benny55]

Thanks @ferguson 

Not yet, waiting for this 'notice to leave' business to be sorted.

I've got deals available from Vodafone or Virgin lined up. (This after being a TT customed for almost 20 years)

Thanks,

Benny.

[ferguson]

Well, One Touch Switch should obviate the need for you to cancel directly, have you actually started the process with another provider who are party to the scheme? 

[benny55]

Well so much for the ‘Loyalty Team’!!

The continuity rate for my service (By the end of the new contact) represents an increase of 105% over my current plan.

On Monday 4th November an ‘online chat’ rep then made a revised offer which was ONLY 65% greater than my present rate. When I stated I would not be renewing my contract I was told that any ‘notice to leave’ had to be via a phone call and someone would call within 24 hours.

It’s now Thursday 7th and no calls, so I called the 03451720088 line only to be told that due to call volumes I could not continue and was transferred to Text exchange. I was then taken over the same ground as was covered on Monday only this time being offered inferior packages.

The upshot of all of this is I still need to speak to someone.

My question is how do I achieve that when the phones are not answered and no one calls back when they promise?

Also, I thought the introduction of the One Touch Switch facility would end all this nonsense.

[benny55]

Thank you Michelle.

Regards

Benny.

[Michelle-TalkTalk]

Hi Benny,

If you upgrade to a faster FTTP package then I believe that you would be sent an eero. It would be worth speaking with our Loyalty Team directly to see what offers/deals are available for you.

Thanks

Michelle