Hi there
I have 2 issues. My connection drops out almost every day - often for multiple times. To rectify I usually have to reset the power to the router or even do a 20 min reset.
Problems have persisted for a while now, so used the online chat numerous times. Last year, there was suggestion to use a mesh but more recently the advice was to not unplug. While the operative was polite, he was not especially helpful in looking to resolve my problems.
Secondly - I am paying for Fibre 250, but this is just an imaginary number these days. I am sure the speeds were close to this a few years ago. More recently however, the internet speed is well down on expected and below the guarantee. Your website recently shows 103mps-117mps vs a guaranteed 136mps. My own tests show around 93mps.
Any help would be great.
