Engineer Charge

[Monty44#]

The engineer called on the agreed date and confirmed the cable leading to the router was faulty when tested and replaced it.  He confirmed as their was a genuine fault I wouldn't be charged.  Why am I now receiving a charge when their was a genuine fault to your system? This seems totally understandable.

[Gliwmaeden2]

Complete your community forum profile, @Monty44# , for staff to identify your account. 

Go via your avatar, settings....Personal Information. SAVE CHANGES. 

It may depend on whether it was an Openreach engineer....that's why routers and internal cabling need checking before booking an engineer to establish whether it's anything on your side of the faceplate.