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FIbre Support

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Engineer Charge

Monty44#
First Timer
Private Message TalkTalk
Message 3 of 3

The engineer called on the agreed date and confirmed the cable leading to the router was faulty when tested and replaced it.  He confirmed as their was a genuine fault I wouldn't be charged.  Why am I now receiving a charge when their was a genuine fault to your system? This seems totally understandable.

 

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Monty44#

 

I can see that this has been picked up by our billing team and raised a credit. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Complete your community forum profile, @Monty44# , for staff to identify your account. 

 

Go via your avatar, settings....Personal Information. SAVE CHANGES. 

 

It may depend on whether it was an Openreach engineer....that's why routers and internal cabling need checking before booking an engineer to establish whether it's anything on your side of the faceplate. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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