Internet Disconnections

[Nicks54]

Hi

I'm getting frequent internet disconnections. Have had 3 engineer visits and a replacement router but the problem still occurs. I've just checked the router logs and it is seeing frequent 'DNS name resolution failure'...is there a network issue càusing this?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test in this set up please?

Thanks

[Gliwmaeden2]

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