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FIbre Support

Get expert support with your Fibre connection.

Internet Disconnections

Nicks54
Popular Poster
Private Message

on ‎16-08-2023 08:33 PM

Message 3 of 3

Hi

 

I'm getting frequent internet disconnections. Have had 3 engineer visits and a replacement router but the problem still occurs. I've just checked the router logs and it is seeing frequent 'DNS name resolution failure'...is there a network issue càusing this?

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Anonymous
Not applicable
Staff
Private Message

on ‎17-08-2023 06:51 AM

Message 1 of 3

Morning,

 

I'm sorry to hear this. I've run a test on the line now which has detected a potential fault towards the property. Does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can re-run the line test in this set up please?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-08-2023 09:50 PM

Message 2 of 3

You need to complete your community forum profile details, @Nicks54, for staff to identify your account. 

 

Add your Talktalk landline number  or account number in Personal information. Go via your avatar/name; settings. SAVE CHANGES. 

 

Staff reply during the day, Monday to Friday. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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