Hi Debbie,
I received notification and then my new router - ty - however. Having received the new router I initially 6 devices. While setting up these devices on the new router the internet dropped out a few times and has done so daily on the odd occasions, in addition our iPhones and Desktop still freeze when downloading content. I have then added a couple more devices yesterday including Alexa, and while Alexa will tell me the time etc it will not play radio / music. When researching this I have done everything they have asked from uninstalling to factory reset to making sure other devices are physically off and still the radio and music will not play, so the only other possible reason for the music not playing is that there is a issue with the internet / bandwidth (although as I said I switch virtually every other device off so I don't see how bandwidth is an issue).
Couple of things: I have not connected any new devices to my router in approximately a year and until about 6 weeks ago everything has been running fine. Indeed, on may occasions when we have family with us there have been many more devices connected to the router and it still worked fine. Second thing is, and I don't know if this is a coincidence, all these issues started recently, about 6-8 weeks ago. Around that time our post code had Fibre to Home connected, and a number of people have had FTH installed, a couple of other people also had issues with their internet (broken lines). Our BT line/fibre broadband and now the FTH all come from the same telegraph post.
Can someone please let me know what I need to do next...
