Internet connection turns off after I turn off my laptop.

[Figgis]

When I turn off my laptop the internet connection is on but when I turn it on again the connection is lost. This is a recent issue and something I can't resolve except to set up the connection every time I turn on the laptop.

[kanya-TT]

Hey there, @Figgis. Can you please tell us if you still have the same issue? 

Kanya

[KeithFrench]

No, no need to check the logs unless the problem reappears.

[Figgis]

I could not find the option to allow computer to turn off the device. I could not follow your path to other troubleshooters but found a different path. Network tests were ok and I restarted the network adaptor. 

I then flushed the PC's DNS cache. There was an on screen message about checking an Event Log in 15 minutes. I think any errors found will appear there. Do I need to check it and if so, how do I find it.

After flushing, I restarted my laptop and my WiFi is connected.  

By jove, I think you have done it!!

Edit:  I turned off and turned back on and I am connected to my WiFi.  Thank you for solving this problem.

Thank you.

[KeithFrench · Accepted solution]

Well, yes, it basically means there is no connection. You could try this procedure:-

• In Device Manager, check that the adapter is not set to Allow computer to turn off this device.

• Run the network troubleshooter: Go to Settings > Update & Security > Troubleshoot > Other troubleshooters and run the Network Adapter troubleshooter.

• Check for driver updates: Outdated or corrupted drivers can cause issues. Go to Device Manager, find your network adapter, and check for updates.

Additionally, flush the PC’s DNS cache. From the Command Prompt (admin):-

• Type: ipconfig /flushdns and press Enter.

• Type: ipconfig /registerdns and press Enter.

• Type: ipconfig /release and press Enter.

• Type: ipconfig /renew and press Enter.

• Type: netsh winsock reset and press Enter.

• Restart the computer.

[Figgis]

This is the taskbar after I restart and before I connect. When I check the WiFI after clicking that icon, the status us 'not available. 

[KeithFrench]

Before you connect to the WiFi, does the Network Connectivity Status Indicator in the Windows taskbar have an X on it like this:-

X means something has changed

[Figgis]

Looks like there’s a problem with your internet connection.

We can’t connect to the server at community.talktalk.co.uk.

What can you do about it?

• Try connecting on a different device.
• Check your modem or router.
• Disconnect and reconnect to Wi-Fi.

____________________________________________________________________________________________________

When I click the internet access icon in the task bar, I can select the WiFi button and connect straight away so it's not too onerous. I'm just puzzled why it doesn't connect automatically as it has done previously..

[Figgis]

I never saw 'forget' before tonight. Two networks are listed but forget has not been selected. I don't think my connection was forgotten as it appeared top of the list when I tried to connect a few times a day. I will try and remember 'forget' if I can't see my connection.

Since I last posted, I switched off the Router and my laptop. When I switched them both on again I was connected to the Internet. I had switched off the router twice or more earlier this week but it did not solve the problem. This may be a blip but I hope the problem is resolved. 

Thank you for your help on this.  I will post back tomorrow some time and hopefully I will still be connecting automatically.

[KeithFrench]

Hi @Figgis 

In Windows 10 & 11 to forget a network, in settings go to:-

Network & Internet > Wi-Fi > Manage known networks

There is a Forget button against your network name.

[Figgis]

Thank you for replying.

Perhaps, I don't know.  I was creating a system image a week ago and it took about 8 hours. Towards the end, I tried to turn off sleep settings in the hope if would run faster. Since then I have experienced this problem. I don't remember doing anything with WIFi. 

Where can I check if I (tried) forgetting my Talk Talk network on  my laptop. When I search for Wireless Networks its top of the list but it does not connect automatically.

Edit:  The WIFI is ticked to turn on automatically when in range.

[sabelo-TT]

Hello there @Figgis, if I may kindly ask, have you tried forgetting your TalkTalk network on your laptop. Once done, re-instate the TalkTalk network.