Internet going off every afternoon at approximately same time.

[StevieG!]

Hi Everyone. Hope somebody can help.

Our internet goes off every afternoon at about the same time and comes on again at about 11pm.  It seems router is trying to connect and Amber flashing light turns to white after a few minutes, stays on white for one minute then back to amber. This goes on for a number of hours then connection restored late at night.

Given new router but same problem happens. Tried everything that talk talk suggests but nothing helps.

Any advice for a 72 year old technophobe would be appreciated.

[KeithFrench]

Can you please get me a copy of the router's system log from a bit before to a bit after one of these periods? That would tell me if the router is causing this problem or not.

Then copy & paste the entries into a PM to me to preserve your privacy. There may be a lot of DNS errors, but that is down to a bug. To do this, log into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Logs

Use the Previous & Next buttons to get to the time period. You may have to copy & paste a few pages. 

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[StevieG!]

Hi Keith

Tried factory reset number of times but no success. Been cutting out of internet for 3 weeks at the same time every day. Talk Talk don't know what problem is, but thanks for trying.

[isurua]

@KeithFrench  This is what happened to me this morning to be fair.. no clue what’s going on

[KeithFrench]

Have you tried doing a factory reset of the router? With the router turned on, press the small recessed reset switch near the power connector for at least 10 seconds.