Internet

[Peter563!]

My Internet failed 2 weeks ago. I reported the fault via "chat" (text) as I was unable to speak to anyone!. After numerous checks which took over 2 hours the router was diagnosed as faulty. I was told a replacement router would be dispatched which I would recieve in 2-3 days. A week later and no router has arrived.  Reported again,  this time it took over 3 hours!, same checks, tests etc and the router once more diagnosed as faulty 

 A new one to be dispatched.  Still haven't recieved anything  except a feedback survey ! I am elderly,  partially sighted, live alone and rely   on the Internet.  This service is appalling! Any advice please! 

[Michelle-TalkTalk]

Hi Peter,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle