Loss of internet

[Brian96]

Has anyone had a fix on the recent loss to internet connectivity? I had multiple drop outs yesterday and then finally a total loss. My router is trying to connect and my Lan light even goes green for approx 30sec. Checks done by agents didn't solve it. I have even tried a spare router with the same result. Now waiting for different team to sort out.

[Chris-TalkTalk]

That's great news Brian, thanks for letting me know (I think it was one of our TalkTalk engineers)

Chris 

[Brian96]

FYI. Issue now fixed with help from BT engineer who talked me through it. My issue was a resolved by a simple change of LAN cable which appears to have been faulty. 

[Chris-TalkTalk]

Hi Brian,

I'll pass this over to our Future Fibre team and ask them to take a look. I'll let you know when I receive an update or they may contact you directly

Thanks

Chris

[Brian96]

Hi Chris. Ont and router have both been disconnected for 30 mins. Both are now switched on but this has not fixed the issue.

[Chris-TalkTalk]

Thanks. Could you switch the ONT and router off for 30 minutes then switch back on and retest. Please let us know how you get on

Chris

[Brian96]

I have power light and Pon on constant. Lan will turn green for 30  secs as the router tries to sync.

[Chris-TalkTalk]

Hi Brian,

Which lights are currently on, on the ONT

Chris