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FIbre Support

Get expert support with your Fibre connection.

Marina Zaykova

Marinazaykova
First Timer
Private Message TalkTalk

on ‎27-06-2024 07:26 PM

Message 4 of 4

Hi there, my video connection is dropping down every few minutes!

 

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎01-07-2024 08:25 AM

Message 1 of 4

Hi @Marinazaykova 

 

Do you still need help with this?

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-06-2024 06:35 AM

Message 2 of 4

Hi @Marinazaykova 

 

I'm sorry to hear this.

 

Which device are you using? Is this happening on all devices?

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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fr8ys
Community Star
Private Message TalkTalk

on ‎27-06-2024 07:35 PM

Message 3 of 4

What box do you have?

 

What have you tried to rectify the issue?

 

Rebooting router and box?

 

Please let us know so we can help.

 

Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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