New router

[Sharondenby]

I've been having lots of problems with my WiFi dropping constantly, I've been told I need a new router, why do I have to pay £30 for the privilege 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[fr8ys]

Hi,

Staff here are not back until Monday as they work office hours.

If you can advise who has told you this and what the issue is you are experiencing it will save time when they review your thread.

Also, for a quicker reply, can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you