No Internet Connection Even Though Light on the Router is White

[amiiegee]

My router shows white light but there is no internet. The issue is resolved by restarting the router.  But the internet will cut again after a few minutes and the router will continue to show white light.

Can someone confirm this and/or send me a new router to test?

[Michelle-TalkTalk]

Hi amii,

I'm really glad to hear this 🙂

Thanks

Michelle

[amiiegee]

Hi Michelle. There have been no issues so far today. 

[Michelle-TalkTalk]

Hi @amiiegee 

How have you found the connection since this morning?

Thanks

Michelle

[Michelle-TalkTalk]

Great, thank you 🙂

Michelle

[ashmeneely]

Sure thing will do.

[Michelle-TalkTalk]

Hi @ashmeneely 

Could you create your own topic please as I'd like to run some tests on your line just to make sure that you are not experiencing a different/unrelated fault.

Thanks

Michelle

[ashmeneely]

Hi Michelle,

That would be great as it has been a few weeks now that we have been having this issue on and off and now there is zero internet (orange light on router) and need this resolved asap...

Thanks,

Ash.

[Michelle-TalkTalk]

Thanks amii, I'll also post back to confirm once the fix has been applied.

Michelle

[amiiegee]

Thanks for the update. 

I will inform if there are any issues throughout the day. 

[Michelle-TalkTalk]

Morning,

This is the latest update: Update 8:40PM  December 17th 2024 - Our team are in the process of applying a solution to all impacted Wi-Fi Hubs and aim to resolve this by tomorrow morning.

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

Great thank you.

Michelle

[amiiegee]

one is - 18.0.1

the other - 18.1.1

[Michelle-TalkTalk]

Hello,

Ok thanks. Do you happen to know what version of IOS they are running please?

Michelle

[amiiegee]

Hi. 

It might show as 0 right now as i am out but usually there would be 2 apple iphones connected. 

[ashmeneely]

I have the same issue with my router. White light but no internet. Just today the router is now showing RED LED.

[Michelle-TalkTalk]

Hi amii,

Apologies, one more question. Do you have any apple devices connected to the line and if you do then could you confirm which IOS the apple devices are currently running please?

If you'd prefer to switch back to the TalkTalk DNS then this would be fine.

Thanks

Michelle

[amiiegee]

Thank you.  Is it okay If i switch the DNS back for now?

[Michelle-TalkTalk]

Hi amii,

Ok thanks for confirming. I've let the engineers know now and I'll come back to you with an update as soon as possible.

Thanks

Michelle

[amiiegee]

Hi Michelle. 

It’s all devices. Phones, Laptops, Consoles , Smart TV.

I changed (if I did it right) the DNS yesterday and touch wood it has been ok since. But as I said i would prefer to not keep google DNS due to homesafe. 

[Michelle-TalkTalk]

Hi amii,

Can I just check specifically what devices are affected when this issue happens please? Is it related to Apple devices only?

Thanks

Michelle