No Internet Connection

[ballantynev64]

Long periods of no internet connection for the past week. When it does return it is minutes or hours before another disconnect.

[Anonymous]

Morning,

Sorry for the delay. If nothing has changed then the next step will be to arrange an engineer visit to the property. If you would like to go ahead with this then please let us know and we can confirm some details with you.

Thanks

[ballantynev64]

Currently powered on, yes. No changes since installation. I have tried rebooting the router as well as other typical troubleshooting tasks.

[Anonymous]

Hello,

I've run a test on the line now which has detected a possible issue. Just to confirm, are both the modem and router currently connected and switched on at the moment? Has the set up changed at all since this was set up by the engineer? Have you also tried powering down both for 30 minutes and then retested again?

Thanks

[ballantynev64]

Ok it has been updated

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks