@Harag, thank you for this as I will work on this matter for you. If I may kindly ask, have you tired restarting your router via the factory reset way?
Switch your router on, if it isn't already
Locate the reset pinhole button. This is usually on the back or side of your router
Gently push a pin, a straightened paperclip or another appropriate item into the hole until you feel a click. Hold it for 30 seconds
Any lights on the front of the router should turn off and come back on again
Once your router has fully booted and any lights are on, you can reconnect your devices to your Wi-Fi
If the power light on your Super Router is red or the light on your Wi-Fi Hub stays solid amber for more than 15 minutes, then your router
It's now 1002 - internet has been off for 20hrs straight since yesterday.and STILL down. We are now well over the 72hrs. It's now on day 5. I am losing money every day as I work from home. I am going to put in an official complaint. I've had no answers as to the problem except to wait. This is not good enough.
I total that's over 40 hours it's been down since Sunday morning.
Thank you for this however, I can confirm that the issue I have detected still persists. I am also aware of that your internet connection drop, but I kindly ask for your patience with this as the engineer will resolve this issue.
Thank you for checking. Ref MEC-75181 just this minute received text to say it's resolved. But internet still down. I am now unable to work and will be expecting compensation.
@Harag, I wanted to let you know that I've looked into your connection issue and found that it originates from your local exchange. To help resolve this, I've scheduled an engineer to visit your local exchange within the next 24 to 72 working hours. They may need to check your home as well, and they'll reach out to you via the mobile number registered on your account. Once everything is sorted out, you'll receive a text to confirm that the issue has been resolved.
@Harag, thank you for this as I will look into this straight away as I also suspect a fault on your line. Just to double check, does the issue still persists?
You are in the staff's queue for a response. For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you. You can also add your account number in the private notes field, which only you and the support staff can view. Please post back when done. Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
