Old Router replacement Huawei-HG633

[Angus_McDowel1]

Had this router since 2016 when got fibre contract with TalkTalk. I have been with TT since 2009). The HG633 no longer gets security firmware updates and does not work with all modern devices. For example, I have just added security sensors to house doors as I am caring for disabled adult but these sensors and the app will not work with the HG633.

Is it possible to get a more up to date modem/router from TalkTalk.

Thanks in anticipation of response.

[angelique-TT]

Good morning SH2071. Please start your own thread so that we can assist you further, thanks.
 

[SH2071]

I am in exactly the same situation as the OP.

I'm on the Fibre 65 package, and have the now well-outdated Huawei HG633 modem/router since 2015.

Could TalkTalk please send me a suitable replacement model/router (presumably it will be the Sagem FAST5364)

Thanks

[Philile-TT]

You are most welcome; we are always here to help.🙂

-Phili 

[Angus_McDowel1]

Many thanks for your prompt reply.

Cheers 

Mac

[Philile-TT]

Hi there @Angus_McDowel1 I have ordered a new router for you. It will be delivered in the next 3-5 working days.

[ferguson]

That is a very old unit. Make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that the support team can link your forum identity with your account and then wait for them to respond. I am confident they will arrange a replacement.