My internet stopped working

[Lavender00]

About 22:40 my internet just cut out completely and I can even check it on the website. My fibre box has the power light and Ethernet light on but the broadband light isn’t on. Is this happening to anyone else and when will it get fixed?

[Debbie-TalkTalk]

Hi @Lavender00 

I can now see that an outage has been reported in your area and the engineers will be working to fix this.

[Debbie-TalkTalk]

Hi @Lavender00 

I'm really sorry to hear this.

Did you try powering down the ONT and router for a full 30 minutes?

[ferguson]

Ah OK, no known issues there. Do keep us posted. 

[Lavender00]

Glasgow 

[ferguson]

No worries, thank you. You're not on a City Fibre connection in Leicester by any chance? 

[Lavender00]

I’ve filled in my profile and I’ll give the 30 minutes a try, thanksss

[ferguson]

Ah OK, is it Full Fibre then? My bad if I misunderstood. Have you tried switching the ONT off for 30 minutes? Please do complete those details I mentioned earlier for the benefit of the support team. 

[Lavender00]

I don’t have a phone line, it’s fibre only and not sure what the test socket is. Is that’s the original one before they put the fibre in ?

[ferguson]

Sorry to see this. Is your phoneline working OK? Have you tried connecting the router at the test socket? Subject to that, if you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.