Old router Huawei HG633

[ehowr]

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine and according to my Service Status, my broadband speed to my router over the past 7 days is 55 Mbps. My broadband falls as low as 2 Mbps every day until I reboot the router and then it works at full speed again.

How do I get a replacement router? Thanks, H

[ferguson]

@daiw01 

Please start your own topic and the support team will be happy to help. 

[daiw01]

I have exactly the same problem  I have spoken to talktalk support who insist the input to the router is 65Mbs and the fault must lie with my connections.  I disconnected my ethernet cable from my computer and went wireless and my computer went to 65Mbs straight away! Since then there have been several reboots of the HG 633 router to put the speed up from 30Mbs, 40Mbs etc to 65Mbs.  In the meantime I have disconnected and re connected the cables from router to phone socket.  Is it just the fact that the router is old?

Is the problem I have changed to Fibre?

[Debbie-TalkTalk]

Hi @billybob78! .

Please can you create a new topic here Fibre - TalkTalk Help & Support

We can then take a look at this for you 

Thanks

[billybob78!]

I have exactly the same problem with the same router as you. How was it resolved if it was ?

[Debbie-TalkTalk]

Hi ehowr

Have you received the router?

[Debbie-TalkTalk]

Hi ehowr

Sorry for the delay.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks @KeithFrench 

[KeithFrench]

This is probably WiFi interference, but TalkTalk will certainly replace that for a new router, as it is now very old. I have asked one of TalkTalk's support to pick your thread up and replace it for you. If it is still bad with the new router, as I can help a lot with WiFi interference.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.