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FIbre Support

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PROBLEMS WITH HUAWEI HG-633 ROUTER

Mugatu72
Visitor
Private Message TalkTalk
Message 5 of 5

Hi,

Having problems recently with Huawei HG-633 Router. Coverage seems to have weakened significantly in last year? Can’t get ant wi-fi coverage in the upstairs bedrooms, and the router is in the place/position it always has been? Also drops out quite a bit, and needs rebooting often!

 

Also, phone and iPad complain about weak security WPA/WPA2 (TKIP) is not considered secure? Sorry, not very techy… but is this down to the router being old tech?

4 REPLIES 4

Message 1 of 5

Hi @Mugatu72 

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

Mugatu72
Visitor
Private Message TalkTalk
Message 2 of 5

Excellent, sounds good 👌 

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi Mugatu72,

 

Thanks for your post. We can send a replacement router (Wifi Hub) to see how this compares. Would this be ok?

 

Thanks

 

Michelle

 

ferguson
Community Star
Private Message TalkTalk
Message 4 of 5

Thanks for starting your own topic. You should use WPA2 AES where possible. As I mentioned previously, the support team will pick this up when they are back online next week.