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FIbre Support

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AQF350
First Timer
Private Message TalkTalk

on ‎20-02-2024 07:16 PM

Message 4 of 4

Hi there,

 

I work from home and needed to contact my IT Dept to add some software to my work laptop. The IT Team uses Logmein123 but the site was unable to connect, instead getting an error message:

This site can’t provide a secure connection

secure.logmeinrescue.com sent an invalid response.

 

This error message happens over my home network, which is TalkTalk, but not when connect the laptop to a mobile hotspot which uses EE. This suggests the issue is on the home network.

 

Is there a fix for this?

 

Thanks!

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3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Oldnagger1

on ‎10-02-2025 11:16 PM

Message 1 of 4

@Oldnagger1, this is another customer's old thread. You need to start your own.

 

Support staff only reply to the original poster. Please return to the message board and click on start a topic to begin your own thread. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Oldnagger1
Chatterbox
Private Message TalkTalk

on ‎10-02-2025 10:57 PM

Message 2 of 4

I have this problem even when I connect through a hotspot rather than Talktalk broadband. Will removing scam protection in my Talktalk profile resolve the problem?

Andy
0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎20-02-2024 10:08 PM

Message 3 of 4

Have you disabled Scam Protection which is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:-

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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