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FIbre Support

Get expert support with your Fibre connection.

Remote access tools

AQF350
First Timer
Private Message TalkTalk

on ‎20-02-2024 07:16 PM

Message 2 of 2

Hi there,

 

I work from home and needed to contact my IT Dept to add some software to my work laptop. The IT Team uses Logmein123 but the site was unable to connect, instead getting an error message:

This site can’t provide a secure connection

secure.logmeinrescue.com sent an invalid response.

 

This error message happens over my home network, which is TalkTalk, but not when connect the laptop to a mobile hotspot which uses EE. This suggests the issue is on the home network.

 

Is there a fix for this?

 

Thanks!

Labels:
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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

on ‎20-02-2024 10:08 PM

Message 1 of 2

Have you disabled Scam Protection which is part of HomeSafe. The Homesafe settings can now be managed yourself, from within MyAccount, please follow the below steps to disable scam protection on your line:-

1. Log into MyAccount
2. Select My Services
3. Select View HomeSafe settings
4. Go to the Scam Protection section
5. Select OFF and confirm when you see the pop up window

Thanks

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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