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17 hours ago
Hi Ive just renewed my broadband package, after being transfered from Shell a year ago when they moved us all across. The email I received said I had removed shell basic rating modifier. Can anyoune tell me what this is please because I didnt even know I had it let alone that Id removed it.
Thanks for any help you can give this novice user. Mandy. Xx
9 hours ago
It appears to be a value added service for voice, it's been removed as part of network alignment (changing from Shell to TalkTalk) - if you need any more information you probably better speaking to the Shell migration team, they should be able to help
Chris
Chris, Community Team
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10 hours ago
Hi belpermiss,
I don't know but I'll try to find out and get back to you
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences