Router Channels for HP Printer

[Giraffe]

Hello

I would welcome comments/advice on an issue I have recently started having with my HP Printer not connecting with the HP Instant Ink webservice. 

My Printer is sited upstairs and has worked satisfactorily with instant ink account for years.

The printer works on 2.4Ghz wifi. 

My Asus Windows 11 Computer will work on 2.4Ghz but automatically starts on 5Ghz channel. HP say both printer and computer should be on the same network.

I amended the 2.4Ghz channel name in my Router for the printer and computer connections.

My Router is FAST 5364 Version 208, just updated, and last August I purchased a Fast 266 UK V2 wifi booster which now provides excellent wifi upstairs. 

I am now puzzled as to why all of a sudden it seems there is a problem with my printer ink account connection which HP say will mean I can no longer use the service. Does anyone have any thoughts as to a solution. Could the recent Router Update be a factor as the issue seems to be quite recent?

Thanks

[jbuchanangb]

Hello. I will interject in the hope I may be able to add something. I am running Windows 11 on a Dell PC. I have an HP Envy Photo 6234. I am subscribed to HP Instant Ink. I have the SAGEM router with firmware 208, so quite a few similarities. I've logged onto the router and find that the printer is connected on 5Ghz as is the PC. (I know this because I have separate SSIDs). This is a difference from yours. What do you see when you go through "Manage my devices" on the router? I do not have the HP Smart App. My Instant Ink is running OK. I factory reset the router about 10 days ago for an unrelated reason.
Maybe we can sort your issue out.

[Divsec]

Hi @Giraffe have you tried changing your dns settings, to Google or similar 8.8.8.8 and 8.8.4.4?

Sometimes the TT dns gets "confused". 

[Giraffe]

Hello

No error code. Printer actually works ok. The connection failure is with HP Instant Ink Web Service and WiFi 2.4 channel is a factor.

If it wasn't for HP sending an email I would not necessarily realised my printer wasn't connected. This seems to be a common problem with Instant Ink users and no real resolutions offered. I just recognise for me this is a recent occurrence after many years of use.

I have deleted and reinstalled the HP Smart App. The router was rebooted as part of the process.

It almost looks like mission impossible to resolve.

I am now planning to cancel the Ink contract and revert to buying cartridges but before I do I just thought I would raise the issue as talktalk equipment and network are involved.

Thanks for your interest.

[Divsec]

Hi @Giraffe do you have any error code when the printer fails to connect?

Have you tried rebooting your router?