Router not connecting after power cut

[KatiT]

After a power cut today (6 hours) i have lost my internet connection. Orange light continuously flashing. My network no longer appears in my list. Tried everything, even resetting my router but no joy. Please help!

[Michelle-TalkTalk]

Hi @Brijesh123 

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Brijesh123]

I hsve same issue today and pathetic chat bot service nobody coming for support waiting for ages

[Debbie-TalkTalk]

Hi @KatiT 

I'm so glad to hear this, thanks for letting us know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[KatiT]

Hi Debbie,

The replacement router arrived today and was set up and running withing minutes! Was able to set up other devices on wifi with no problems. Also appreciate the return of the old router - a great policy! Will get that sent off asap.

Many thanks for your help and speedy service!

Best,

KatiT

[Debbie-TalkTalk]

Hi @KatiT 

Thank you 🙂

Debbie

[KatiT]

Many thanks again Debbie. I will let you know when the router arrives and I have set it up. Hopefully everything will be back to normal!

Best,

KatiT

[Debbie-TalkTalk]

Hi KatiT

Thank you 🙂

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks again.

Debbie

[KatiT]

Thank you Debbie.

[Debbie-TalkTalk]

Hi @KatiT 

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then send a replacement router.

Thanks

Debbie

[KatiT]

yes, I turned the router off for over an hour, checked all the connections. Finally this evening I connected my old Talktalk router which got me connected to the internet. I think the problem is the router itself.

[ferguson]

When you say reset, have you tried turning it off for a full 30 minutes before turning it back on again? That may fix the connection, unless that itself is down. 

This has been flagged to the support team here for you and they should pick it up tomorrow.