Router

[roy5051uk]

Can i have an eero router on my fibre35 broadband for better wifi and how much will it cost. I cannot get full fibre

[KeithFrench]

I will see what I can do with the photos.

[Philile-TT]

Hi there @roy5051uk are you still having the issue? Did @KeithFrench finish with the diagnostics? 

-Phili 

[Roy5051uk1]

Sorry about photos, doing this on my phone, cannot seem to take screenshots

[Roy5051uk1]

EDIT: Photos removed to protest privacy.

 

 

 

 

 

 

[KeithFrench]

Hi @Roy5051uk1 

Which part are you lost on? I am trying to help you, but I cannot do anything without the diagnostic information.

Let's start with a basic question: what type of device do you have that has a WiFi connection, a Windows PC, an Android phone or tablet, or a Macbook etc?

[Roy5051uk1]

Sorry, completely lost, i think i will have to stop now. Sorry it is beyond me

[KeithFrench]

Then I should be able to help you @Roy5051uk1.

Do not worry about interpreting the results; I will do that for you. I will send a PM to that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Roy5051uk1]

Nothing specific, just poor signal at times

[Roy5051uk1]

Please send the guide. Thank you

Roy

[Divsec]

Hi @roy5051uk not everyone is a fan of Eero are you experiencing issues with your existing kit?

[KeithFrench]

Sorry, the eero is only available on Full Fibre 150 or above. However, if it is better WiFi you need, then I can probably help you with this.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.