Router

[roy5051uk]

Can i have an eero router on my fibre35 broadband for better wifi and how much will it cost. I cannot get full fibre

[Gliwmaeden2]

Staff will respond during the day again tomorrow,  @roy5051uk.

[roy5051uk]

All done.  Please confirm that you are able to proceed.

[Roy5051uk1]

Thank you

[Roy5051uk1]

Done

[amahle-TT]

Please do let us know when you are done so we can proceed @roy5051uk 

[Billx]

Hi, @roy5051uk 

Here's how to get there, to your Community Profile:

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Bill

[amahle-TT]

Please do not provide your details here in public but on your community profile.

[KeithFrench]

Hi @roy5051uk 

Please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[roy5051uk]

Landline Number XXXXXXXXXXX

Account Number XXXXXXXXXXXXX

Roy

[amahle-TT]

Hi there @Roy5051uk1, in order for us to proceed can you please register your details here on community such as your landline number / and account number so I can be able to gain access to your account, thanks.

[KeithFrench]

I have been doing some WiFi analysis of this Sagemcom FAST5364 that has poor Wi-Fi coverage. The problem is not Wi-Fi interference, but poor signal strength and I think this customer would benefit from being sent the Sagemcom WiFi Booster. Would this be possible?

[KeithFrench]

Hi @Roy5051uk1 

Assuming that you have the Sagemcom WiFi Hub (FAST5364) and not the Huawei DG8041W, then using those two third-party boosters is not the best way to extend your WiFi coverage. They can easily make things worse. Please can you temporarily turn them both off & PM me a series of screenshots from the WiFi analyser that you are using. If it is an Android phone, then probably pressing and holding the Power button and the Volume Down button simultaneously will take a screenshot. This time, please can you get me these screenshots in a poor signal area of your property:-

• The list of routers (or might be called APs).
• The 2.4GHz channels.
• The 5GHz channels.
• The signal strength over time graph.

When you include them in a PM to me, please make sure that the Size parameter of the Insert Photos button in the toolbar is set to Large.

When I see these, I will make necessary recommendations.

Thanks.

[KeithFrench]

Hi @Roy5051uk1 

Please, can you respond to my questions in my previous post?

[Roy5051uk1]

Ongoing I believe he is looking at some photos I sent him.

[KeithFrench]

HI @Roy5051uk1 

I have had a quick look at the photos, there is nothing shown for the 5GHz band, is this because your phone perhaps does not support this band? Looking at the 2.4Ghz band, you seem to have a couple of other extenders, what make/models are they?

[Philile-TT]

Thanks @KeithFrench will wait for your feedback.

[KeithFrench]

I will see what I can do with the photos.

[Philile-TT]

Hi there @roy5051uk are you still having the issue? Did @KeithFrench finish with the diagnostics? 

-Phili 

[Roy5051uk1]

Sorry about photos, doing this on my phone, cannot seem to take screenshots

[Roy5051uk1]

EDIT: Photos removed to protest privacy.