SAGEMCOM FAST 5364 CHANNEL HOPPING

[Becky101]

Hi, 

Tried with support chat but no joy - seems like customers are able to get this problem fixed via this channel though, so fingers crossed someone can help.

Can WiFi optimisation please be disabled on my account? It is driving me nuts as it overrides my known good channel at least once a day!

[Debbie-TalkTalk]

Hi Becky101

I'm so glad to hear this 🙂

Thanks for letting me know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Becky101]

Seems to be all sorted now Debbie. Thank you!

[Debbie-TalkTalk]

Hi Becky101

I've checked and the WIFI optimisation is showing as switched off.

Please let us know how the connection is over the next few days.

Thanks again 🙂

[Becky101]

Hi Debbie,

It had switched again this morning, though can`t find when it did it in the logs.  

18.12.2023 13:53:13 Info WIFI Channel: (5/1) Channel Hopping initiated/Manually initiated

This happened before your post so hopefully resolved. 

I`ve switched it back at 9am and will monitor today to see if you`ve managed to resolve this for me. 

Thank you for the help and checking back in!

I will come back to you if it moves or this time tomorrow if it stays put this time 🙂

[Debbie-TalkTalk]

Hi Becky101

How's the connection been since the WIFI optimisation was switched off?

[Debbie-TalkTalk]

Hi Becky101

Apologies for this.

I've switched off the WIFI optimisation as requested, please let us know how the connection compares.

Thanks

Debbie