Sagem Fast 5364 Unable to access Advanced Settings

[JPGallagher]

Good Morning, 

I'm having an issue trying to access the advanced settings on my router, I can login to the main UI but when I try to access the advanced settings it kicks me back out to the login page. I've tried resetting the router to factory settings and still getting the same issue.

Its currently running Firmware version SG4K100174, is anyone else experiencing similar issues?

[JPGallagher]

Thanks for your help Keith 👍

[KeithFrench · Accepted solution]

OK, no problem, I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[JPGallagher]

Hi Keith, 

I've tried on 2 separate computes and also on a mobile browser. The advance settings briefly flash up for less than a second then it takes me back to the login screen. 

[KeithFrench]

Hi @JPGallagher 

Currently, with V174, the UI can stop responding, but normally that only happens once you are in the Advanced settings. You have tried the factory reset & that did not resolve it, so have you tried clearing your browser's cache?

If that does not solve it, I will ask TalkTalk to replace the router for you.