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FIbre Support

Get expert support with your Fibre connection.

Shell migration and internet stopped working

sanjumax
Popular Poster
Private Message TalkTalk

on ‎25-06-2024 07:05 PM

Message 22 of 22

Got an email to say we have been successfully migrated from shell to talk talk and the next day through internet stopped working. Spent hours on the phone with tech support guys from talk talk and they couldn't find any faults . They sent a' in home" engineer to look at any faults and he confirmed that this is an open reach issue and needs an open reach engineer visit. In the meantime , talktalk has closed my case as " resolved" with still no internet access. When I tried to raise this with the chat team - they don't seem to have much clue. Any ideas on who I need to contact as both the telephone tech support and chat team are hopeless! 

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21 REPLIES 21

fr8ys
Community Star
Private Message TalkTalk

on ‎25-06-2024 07:22 PM

Message 21 of 22

Staff here are found to be the most helpful, even if not in real time as they deal with posts in date order.

I will escalate for you so you should, hopefully, hear some time tomorrow.

They may ask more questions so keep a look out on this thread.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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