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FIbre Support

Get expert support with your Fibre connection.

Slow broadband connecting to test socket

Keith1947
Team Player
Private Message TalkTalk

on ‎01-03-2024 02:46 PM

Message 3 of 3

I'm asked to connect the router to the test socket but my phone point is a BT MK3 box where the line to the router is connected direct without the need for a microfilter. What do i do now?

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎04-03-2024 06:57 AM

Message 1 of 3

Hi Keith,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎01-03-2024 02:56 PM

Message 2 of 3

Just undo the two screws in the lower half of the faceplate & gently pull that off as there could be wires attached to it:-

Consumer faceplate removedConsumer faceplate removed

 

Then pull off the interstitial faceplate to reveal the NTE5 assembly where the test socket is:-

 

Component partsComponent parts

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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