No Dial Tone Dial

[elmsg]

My phone hasn't worked for some time now. I have run a line test which suggests that there is no fault.

I've tried a different phone - no change.

I tried the master socket - no change.

All I get on the phone display is check the line cord.

I recently had a fault with my broadband and the engineer that fixed it suggested that the fault may be at the exchange.  

It really needs an engineer to check my line at the exchange

[Philile-TT]

You are most welcome. 

[elmsg]

okay thanks

[Philile-TT]

@elmsg as you have confirmed that you understand the terms and conditions of the engineer booking privately. 

Line testing reveals an issue on your line that needs to be fixed by an Openreach Engineer. The engineer will investigate, typically this will be completed within the next 2-3 working days.

Openreach will contact you via a text message with details of the engineer working on your fault on the day the work begins. This includes when they are travelling and when they start working to resolve the fault.

This is a non-appointed visit, which means they'll only be working on the Openreach equipment between your home and the exchange. They will confirm once they have completed their work.

Assuming the problem is outside of your property, the engineer won't need access. However, if the engineer doing the investigation determines that access to your property is necessary, you will be informed via SMS or email and asked to schedule a time that works best for you. If this occurs, we advise getting in touch with us right away to book the engineer appointment.

[Philile-TT]

We're booking an Openreach engineer to investigate any issues within the network that may be affecting your service

The engineer is unlikely to need access to your property, so you don't need to be home and if this is confirmed as a fault in the network by the engineer won't be charged.

If the engineer can't find an issue in the network, they may need access to your home to complete further checks, they will try to call and arrange this on the contact number you have provided.

If they can't reach you, don't worry, you will receive a text from us to arrange for an appointed engineer to visit your home.

Please note that terms and conditions for an appointed engineer differ so please pay attention to this if your engineer type changes.

Do you understand this information?

[elmsg]

Over a month ago

[Philile-TT]

When did you notice this problem? 

[Philile-TT]

We need to book an Openreach engineer. Before we can do this there are a few details we’ll need from you.

[elmsg]

yes

[Philile-TT]

Do you have a mobile number you can provide us so we can contact you if needed? Can I use the number that is registered on your account? 

[Philile-TT]

No worries, please bear with me. 

[elmsg]

at home

[Philile-TT]

Please advise if you are at home so that we can continue with the checks.

[elmsg]

no

[nambuso-TT]

Please try to use your telephone and confirm if the phone service is working okay.

Is the phone service now working?

[elmsg]

tried that

[nambuso-TT]

Thanks. Connect your landline telephone directly to the socket, with nothing else connected.

[elmsg]

done that

[nambuso-TT]

I'll now need you to remove the faceplate from your master socket. Remove microfilter from front of the socket Using Phillips(cross head) screwdriver, remove screws from faceplate Gently pull the faceplate towards you, take care if you have any telephone extensions they will be connected to the back of this plate. With the faceplate removed you will see that on the right hand side that there is another socket (this is called the test socket).

[elmsg]

yes, I have already tried two phones in the test socket

[nambuso-TT]

Does the faceplate have screws on the front?