Talk Talk fibre connection

[seiji9]

hey guys! starting about 2 weeks ago out net has been choppy/alot slower than usual, after many many phone calls to talktalk they have sent us a new router which did not seem to fix the issue, we are currently using a bt openreach modem with a linksys wrt1990ac, which has done us fine for like 2 odd years now. the new router has a inbuilt modem what what i can gather but it just does not seem to want to connect to the internet and i am putting it down to the settings on the router itself which talktalk says otherwise, i am really at the end of my tether with it really and i have run out of ideas to see if i can get it working, since the setup i have atm seems to work but they seem to think the modem is faulty

[Michelle-TalkTalk]

Hello,

How are you getting on? Would you like us to look into this for you?

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks