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FIbre Support

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TalkTalk Router

Deputy_Dog
Chatterbox
Private Message
Message 2 of 2

I have just setup my sagemcom fast 5364 from talktalk. However when I went to check the router is running correctly with the lastest firmware on my talktalk account page it reports a message saying: 'We’re sorry, we can’t identify your router or it’s software version.'. Leaving me to think I may not have the latest updates for the router. I have checked the connections on the router an it is as the setup instructions indicate. My internet connection is working fine and had no problems connecting devices.

However if the router is not running the latest updates I may be missing some functions.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Deputy_Dog,

 

If your router isn't currently running the latest firmware version it will usually automatically update within 48 hours.

 

Debbie

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