TalkTalk Sagemcom Hub - WiFi Issues

[AldridgeAndy]

Hi TalkTalk,

Hopefully you can help...

In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.

This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.

At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.

My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".

Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?

iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things. 

Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.

Both Sagemcom Routers are on the latest version of Firmware.

Can you suggest a "next move" please?

Many thanks.

[Deanosafc24]

Hi, do you have a tracking number yet please 

[Chris-TalkTalk]

Yes, that's what we've requested, I'll check if the tracking number is there in the morning

Chris

[Deanosafc24]

Ok thx, and it’s definitely the WiFi hub 2 

[Chris-TalkTalk]

If it's dispatched tonight it will be available tomorrow so I'll check first thing in the morning

Chris

[Deanosafc24]

Ok thx, are you able to update me when a tracking number is available please 

[Chris-TalkTalk]

Hi Deanosafc24,

It's OK, we already have your address and there won't be a tracking number yet

Chris

[Deanosafc24]

Do you want my address? 

[Deanosafc24]

Ok thx, do you have a tracking number please 

[Debbie-TalkTalk]

Hi @Deanosafc24 

Thanks for your reply.

I've escalated this now and asked the team to send out a WIFI hub2 ASAP.

I will keep checking this for updates.

[Deanosafc24]

Ok please 

[Debbie-TalkTalk]

Hi Deanosafc24

Would you like me to arrange this for you, my colleague from that team can then request a hub2 router is sent.

Thanks

[Deanosafc24]

No 

[Debbie-TalkTalk]

Hi @Deanosafc24 

Apologies for this.

Did we arrange a call from our faults escalation team for you? (to request a hub2 router)

[Deanosafc24]

I’ve still got the old Hub, they just keep on sending the same hub, when I stressed to them that I wanted a WIFI Hub 2. 😡

[AldridgeAndy]

@Deanosafc24 Service has been absolutely fine, I’ve not noticed “no internet access” appearing or my iPhone being unable to retrieve data when connected to WiFi since the WiFi Hubs were swapped for WiFi Hub2’s.

How are you finding your own WiFi Hub2?

[Deanosafc24]

How’s your service been? 

[Debbie-TalkTalk]

Hi Andy

I'm so glad to hear this. I will feed this straight back to our Devices Team.

[AldridgeAndy]

Hi @Debbie-TalkTalk 

Since swapping over to the WiFi Hub2 there have been no instances of "no internet access" reported on iPhones 🙂

This applies to my own home and my mums home.

Both WiFi Hub2 are running firmware 174 (as were the original WiFi Hubs)

[Debbie-TalkTalk]

Hi @AldridgeAndy 

Can I just confirm, you've not experienced any issues with the iPhone connections since connecting the WIFI hub2?

[AldridgeAndy]

Excellent news, I hope that it’s a successful solution for you too.