TalkTalk Sagemcom Hub - WiFi Issues

[AldridgeAndy]

Hi TalkTalk,

Hopefully you can help...

In March 2024 I updated my iPhone XR to an iPhone 15, since then my new iPhone keeps intermittently reporting "no internet connection" despite a full WiFi signal. A reboot of the router or the handset resolves the issue until it occurs again. All other devices connected via Wi-Fi continue to function as normal.

This is at both my own and my mums house that have the same model Sagemcom WiFi Hub.

At both locations with the Sagemcom WiFi Hub my car (Volvo AAOS) will not connect to the WiFi despite a strong signal.

My brother also has TalkTalk Internet but with Amazon Eero, my car connects fine there, and my iPhone's WiFi functions as expected, no intermittent reporting of "no internet connection".

Aside from buying an OpenReach VDSL2 modem and a set of Amazon Eero, are there any other options available to me?

iPhone is on IOS 17.5.1 but this issue existed with previous iOS versions since brought in March 2024. I've also disabled "Private WiFi Address" within iOS at locations with the Sagemcom router in case it was upsetting things. 

Volvo AAOS has recently had a big update from AAOS 11 to AAOS 12 and the issue persists.

Both Sagemcom Routers are on the latest version of Firmware.

Can you suggest a "next move" please?

Many thanks.

[AldridgeAndy]

@Deanosafc24  my WiFi Hub2's are both still working well, iPhones are not reporting any issues whatsoever at the moment they are running V174 Firmware.

[Deanosafc24]

Hi how’s your hub 2 been? Thx 

[Debbie-TalkTalk]

Hi @Deanosafc24 

I have posted on your topic.

Thanks

[Deanosafc24]

Yes, but still the 5364 model, that about 3 I have had 

[Debbie-TalkTalk]

Hi @Deanosafc24 

Was the new router a WIFI hub1?

[AldridgeAndy]

Hub2's are still working well and still no return of "no internet access".

I'm not on GFast, so no external modem for me on VDSL2.

[Deanosafc24]

Hi, how’s your service been? Do you have a Openreach Modem aswell? 

[ferguson]

Ah, my bad, sorry to have built your hopes up.  🙁

[Deanosafc24]

It’s still the 53 model 😡

[ferguson]

Ah, your luck may be about to change, the Hub 2 is now the default router supplied by TalkTalk, so think positive!  🙂

[Deanosafc24]

I’d be so lucky 😡

[Debbie-TalkTalk]

Hi Deanosafc24

You should now receive the hub2 router.

[Deanosafc24]

See if this one is any good 😌 

[Debbie-TalkTalk]

Hi Deanosafc24

I'm so glad to hear this.

[Deanosafc24]

Yes 👍 

[Debbie-TalkTalk]

Hi Deanosafc24

Have you received a delivery notification for the router?

[Chris-TalkTalk]

Sorry, I don't know. We advise that it can be 3-5 working days

Chris

[Deanosafc24]

Will it be dispatched later today? 

[Chris-TalkTalk]

Sorry, no tracking number as it doesn't appear to have been dispatched yet. I'll check again tomorrow

Chris

[Chris-TalkTalk]

I'll just check and get back  to you

Chris