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White light but no internet

Durhamwasp
First Timer
Private Message TalkTalk
Message 4 of 4

Last weekend after no problems for 18 months, my internet went off, however the light stayed white on the router.

After a while I turned off the router, gave it 30 seconds and put it back on, the internet soon returned.

This started happening every 6-12 hours, and so Talktalk have sent out a new router, after only 3 hours of using it, the same issue has occurred, and so again I have to turn the router off, then on again to get the internet going each time.

Any suggestions? Very frustrating. 

 

0 Likes
3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Durhamwasp,

 

We are currently looking into this issue and will keep you update, apologies for any inconvenience


Chris

Durhamwasp
First Timer
Private Message TalkTalk
Message 2 of 4

Looking at this forum, seems I'm definitely not the only one with this exact issue!

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

@Durhamwasp, please complete your community forum profile details for Talktalk staff to identify your account. 

 

They'll reply after the weekend. 

 

Go via your avatar; settings; drop down menu..... Personal Information. SAVE CHANGES. 

Gliwmaeden2, a fellow customer.