White light but no internet

[Durhamwasp]

Last weekend after no problems for 18 months, my internet went off, however the light stayed white on the router.

After a while I turned off the router, gave it 30 seconds and put it back on, the internet soon returned.

This started happening every 6-12 hours, and so Talktalk have sent out a new router, after only 3 hours of using it, the same issue has occurred, and so again I have to turn the router off, then on again to get the internet going each time.

Any suggestions? Very frustrating. 

[Chris-TalkTalk]

Hi Durhamwasp,

We are currently looking into this issue and will keep you update, apologies for any inconvenience

Chris

[Durhamwasp]

Looking at this forum, seems I'm definitely not the only one with this exact issue!

[Gliwmaeden2]

@Durhamwasp, please complete your community forum profile details for Talktalk staff to identify your account. 

They'll reply after the weekend. 

Go via your avatar; settings; drop down menu..... Personal Information. SAVE CHANGES.