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on 15-12-2024 02:54 AM
Last weekend after no problems for 18 months, my internet went off, however the light stayed white on the router.
After a while I turned off the router, gave it 30 seconds and put it back on, the internet soon returned.
This started happening every 6-12 hours, and so Talktalk have sent out a new router, after only 3 hours of using it, the same issue has occurred, and so again I have to turn the router off, then on again to get the internet going each time.
Any suggestions? Very frustrating.
on 16-12-2024 10:05 AM
Hi Durhamwasp,
We are currently looking into this issue and will keep you update, apologies for any inconvenience
Chris
Chris, Community Team
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on 15-12-2024 11:19 AM
Looking at this forum, seems I'm definitely not the only one with this exact issue!
on 15-12-2024 08:02 AM
@Durhamwasp, please complete your community forum profile details for Talktalk staff to identify your account.
They'll reply after the weekend.
Go via your avatar; settings; drop down menu..... Personal Information. SAVE CHANGES.