White light on router but no internet

[Clairexwilson]

Hi. My internet has been off since yesterday. My router shows a white light and everything says the Wi-Fi is connected but I have zero internet. I’ve switched the router off by the mains loads of times, even left it switched off whilst I went to work and I’ve tried to reset it aswell but nothing seems to be working, please help! 

[Debbie-TalkTalk]

Hi @Clairexwilson 

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Debbie-TalkTalk]

Hi @Clairexwilson 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Sarahlouise74]

I had same trouble (I paid bill late and it often plays up when I lose track of time 🙄) anyway agents go home at 9pm and after that you’ll get a useless bot,so best to go on live chat tell agent and they’ll talk you through it,usual way is turn it off for 20 min but it didn’t work for me until I had real agent on chat and you short of time to get an agent ,I spoke to Brett and he super patient and helpful and mine all good now .hipe this helps