connecting wifi printers separating frequencies

[istewartkl]

Apparently in order to connect a wifi printer we need to have the wifi frequencies separated to 2.4GHz and 5GHz and open a list of ports. TCP and UDP. No one seems to know how this is done. 3 hours of talking to robots and voice bots and a technician on chat between Hewlet Packard and Talktalk has achieved nothing and now we have no printer connection at all. Have these settings changed recently as the old wifi printer worked fine until fairly recently? We have bought a new printer because we thought the old printer was at fault. Can anyone help please? Do we need to change our internet provider in order to use a wifi printer?

[Debbie-TalkTalk]

Hi istewartkl

How are you getting on, do you still need help with this?

[Debbie-TalkTalk]

Hi istewartkl

Apologies for this.

You can split the SSID's to connect to certain devices. I've split mine to connect my printer and ring doorbell to 2.4ghz.

Split your router's SSID (wireless network name)

Your router automatically chooses a wireless frequency to broadcast on every time you connect to Wi-Fi. There are two frequencies to choose from:

5GHz frequency

This frequency encounters less interference from other devices, so it can handle much faster speeds, but your Wi-Fi coverage will probably not be as good. As the frequency is higher, it doesn’t penetrate solid objects nearly as well as the 2.4GHz frequency. 5GHz is the best frequency to use when you're close to your router.

2.4GHz frequency

This frequency can travel much further and penetrate solid objects more easily. However, traffic from other common household devices can limit your overall speed – microwaves, cordless phones, even your neighbour’s Wi-Fi. 2.4GHz is the best frequency to use if you're outside or in a different room to your router.

You can choose which frequency to connect your devices to by accessing your router's settings and changing the wireless network name (SSID) for each frequency. Choose your router from the options below to get started.

Which router do I have?

Your router's make and model is on the sticker on the back of your router. The make comes first (e.g. Huawei) followed by the model (e.g. HG633).

Wi-Fi Hub Black (Huawei)

1. Open your browser and type in 192.168.1.1 to go to the router admin page
2. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub
3. On the Dashboard page, select the See Wi-Fi settings button
4. Now choose Manage advanced settings
5. Select Continue on the pop-up box
6. Choose Wi-Fi configuration
7. Type different network names into the Wi-Fi Name text boxes
8. To finish, select the Save button

Wi-Fi Hub (Sagemcom)

1. Open your browser and type in 192.168.1.1 to go to the router admin page
2. Login with your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub
3. On the Dashboard page, select the See Wi-Fi settings button
4. Now choose Manage advanced settings
5. Select the blue cog icon in the Wi-Fi 2.4GHz section
6. Type a new network name into the SSID text box
7. Select the Apply button
8. On the change confirmation box, select the Continue button
9. To change the SSID for 5GHz too, simply follow the steps above but choose the blue cog icon in the Wi-Fi 5GHz section instead