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11-12-2024 12:41 PM - edited 11-12-2024 03:59 PM
hi, i have had f-secure (supersafe) on my 3 devices for several years. i had a f-secure update on my windows 10 pc a couple of days ago and although f-secure tells me i am protected , my browser says " it cannot connect to application" and instead of a green dot the super safe icon it shows a red dot and tells me it" cannot connect to application." so i dont think i am protected now because of update.
everything on my windows 11 laptop seems ok. i have it on my smart phone too, it tells me i am protected but there is no way of knowing if i am.
am i correct in thinking i need to uninstall f- secure from pc and then reinstall it again please? i am not very good at these things but i do need to fix this. please can you advise me? thankyou
on 12-12-2024 12:01 PM
Hi lisbeth, SuperSafe for Windows PC - TalkTalk Help & Support should have everything you need. If not let me know.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-12-2024 11:24 AM
thankyou. i have uninstalled it. BUT the info i have for reinstalling it says click on the supersafe icon om my desktop! sadly uninstalling it has also removed the supersafe icon!. i am trying to get help from talktalk by messaging but they seem to be very busy. could anyone tell me what to do now please?
on 12-12-2024 08:51 AM
Hi lisbeth, have your tried removing and reinstalling the software on the affected device? If not give that a go, the update may have corrupted and left you with this result.
Ady
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.