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on 20-04-2024 10:28 AM
I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?
on 23-04-2024 07:53 AM
Hi Padwa69
Our Devices Team have advised the below:
This is a coverage issue. They suggested you try using a wifi booster.
The device is working as expected to handle the slight Wi-Fi interference.
on 22-04-2024 10:27 AM
Hi Padwa69
No problem. I will let you know as soon as I have further information.
Thanks
Debbie
on 22-04-2024 10:25 AM
Hi Debbie
many thanks for the update.
on 22-04-2024 09:10 AM
Hi Padwa69
Thanks for your reply.
I've asked our Devices Team to take a look at this now and I will post back as soon as I have further information.
Debbie
on 22-04-2024 09:00 AM
Hi Michelle
I’ve already turned of my router and reboot/reset. This has been happening for weeks
on 22-04-2024 07:10 AM
Morning,
I'm sorry for the delay. We're not currently able to switch off the wifi optimisation at the moment. Our Devices Team have asked if you can reboot the router first and retest to see if the wireless issue is still happening? Is the wifi dropping on certain devices or all devices?
Thanks
Michelle
on 20-04-2024 11:04 AM
The staff are not on here at weekends and we as customers can't do anything about that!
on 20-04-2024 10:48 AM
so, what you're saying is I have to put up with crap wifi all weekend thats a bit stupid isnt it?!
on 20-04-2024 10:32 AM
Thanks for starting your own thread, @Padwa69.
See my guidelines on my other reply re community forum profile details.
No, you can't turn this off yourself, as you will have read on the other thread.