need to turn off wifi optimisation

[Padwa69]

I need to turn off the wifi optimisation as its really starting to pee me off wifi dropping every few minutes. How do I do this please?

[Michelle-TalkTalk]

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Padwa69 

Our faults escalation team have been attempting to contact you. They have asked if you could provide a contact number and also a date and time for when they can call?

Please can you send me a Private Message with the best number for the team to contact you on.

Thanks

[Debbie-TalkTalk]

Hi Padwa69

I'm so sorry to hear this. I've contacted the team now and I will post back as soon as I have further information.

Thanks

[Padwa69]

No, unfortunately not

[Debbie-TalkTalk]

Hi @Padwa69 

Can I just check, did our faults escalation team contact you yesterday?

[Debbie-TalkTalk]

Hi  Padwa69

Thanks for confirming. The faults escalation team will be contacting you today.

[Padwa69]

FAST 5364-3. T8

[Debbie-TalkTalk]

Hi @Padwa69 

Can I just check which router you are currently using?

[Debbie-TalkTalk]

Hi Padwa69

Sorry for the delay.

I've asked our faults escalations team to make contact with you as soon as possible.

Thanks

[Padwa69]

Ok, but not on the weekend please

[Debbie-TalkTalk]

Hi Padwa69

I'm wondering if It's worth me asking our faults escalations to contact you first to complete some checks. Would that be ok with you?

[Padwa69]

If we think that will improve things and there is no cost involved then please do, thank you.

[Debbie-TalkTalk]

Hi Padwa69

Would you like me to send a WIFI booster to see how the connection compares?

[Padwa69]

Hi, not much improvement unfortunately 🙁

[Michelle-TalkTalk]

Hi @Padwa69 

How has your connection been over the last few weeks?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Padwa69

Our Devices Team have advised the below:

This is a coverage issue. They suggested you try using a wifi booster.

The device is working as expected to handle the slight Wi-Fi interference.

[Debbie-TalkTalk]

Hi Padwa69

No problem. I will let you know as soon as I have further information.

Thanks

Debbie

[Padwa69]

Hi Debbie

many thanks for the update.

[Debbie-TalkTalk]

Hi Padwa69

Thanks for your reply.

I've asked our Devices Team to take a look at this now and I will post back as soon as I have further information.

Debbie

[Padwa69]

Hi Michelle 

I’ve already turned of my router and reboot/reset. This has been happening for weeks