2.4ghz not working

[Cpembo]

My 2.4ghz devices will no longer connect.

All 5ghz devices connect with no issues. My blink camera and my printer won't connect. This is a sudden change. I've done resets and tried turning 5ghz off and back on .

Please help, my cameras are offline which is concerning.

[KeithFrench]

Hi @Cpembo 

I totally agree with you, about the no 2.4GHz band. Please can you try a quick factory reset of the router by either the paper clip in the back or by logging into the router & going to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Maintenance > Resets

Then click the Factory Settings Reset button.

If that does not bring it back, then the router is faulty & I will ask TalkTalk to replace it for you. 

Your signal strength is not very good on your PC either upstairs. Where is the router situated and what is around it in terms of electronic equipment, glass or large metal objects?

[KeithFrench]

Hi @Cpembo 

I'll have a look at it in a few minutes.

[KeithFrench]

Thanks I will download it tomorrow and analyse it.

[Cpembo]

Please see attached Zip. Password sent via PM

[KeithFrench]

No problem. 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Cpembo]

Thanks @KeithFrench  I would like the help please 

[KeithFrench]

Moving them closer to the router will not stop WiFi interference. If you want my help, then let me know.

[Cpembo]

It's the talk talk branded router. FAST5364-3

I've moved devices close to router to try to negate any interference.

The blink module detects the network but won't connect.

[KeithFrench]

No problem @Debbie-TalkTalk 

[Debbie-TalkTalk]

Thanks @KeithFrench 

[KeithFrench]

What make/model of router are you using?

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.