2x google nest speakers stopped overnight?

[Monkeyboy1975]

Hi all,

my two daughters have gen1 google nest speakers in their bedrooms.

the other night both stopped working “cannot connect to wifi”

I’ve done the following

1- hard reset both

2- turned 5ghz wifi off on eero hub so it’s forced to use 2.4ghz

3- I’ve changed the WiFi password and set back up 

they just won’t connect to the eero hub via wifi

4- I’ve reset the eero hub and it has the latest firmware 

5- google home is updated and all other devices are working fine, my wife has the google larger speaker with the screen and this is not affected

Any ideas?

again they were working fine! I I’ve read on forums it was a forced update and they have been bricked on purpose as they are so old?

cheers

[Monkeyboy1975]

Hi

I got mine working with your solution! Thanks very much for positing the reply again! I’ve got a happy 9 year old again

ive turned the advanced security back on so fingers crossed it will stay connected

***UPDATE***

both speakers stayed connected throughout the night WITH the advanced security setting ON

in layman’s terms could somebody explain what happened?

[Monkeyboy1975]

Hi

just to let you know I “MAY” resolved the problem

as advised by another user below I turned off the “advanced security” on the eero router and miraculously my google nest speaker immediately connected to wifi and is now working

i have turned “advanced security setup” back on and will place the speaker back in my

daughters room and see if it plays white noise all night and report back

[amahle-TT]

We have escalated the issue @Monkeyboy1975 , kindly bear with us as we are still waiting for an update, thanks.

[KeithFrench]

@Monkeyboy1975 

Well, if it is working without changing anything, then the problem was possibly with the TalkTalk DNS servers. That is nothing more than a guess, though, because....

The problem for me is that first, not having any Minis myself, it looked like, from what everyone was saying, it was a WiFi connection issue. Only when I got feedback from a couple of you did I find (not having a clue how a Mini works from a technical point of view), which is likely to be commercially sensitive as well, that they were connecting to the WiFi OK, but dropping out a few minutes later. I had to take a guess that they were disconnecting from the eeros Wi-Fi due to not being able to establish a connection to some Google server.

[Monkeyboy1975]

Thanks Keith 

It would be good to find out who’s at fault if possible aswell as the work around 

thanks

[KeithFrench]

Hi @Monkeyboy1975 

One other thread has just started working again; probably the DNS server issue has been fixed. Perhaps retry it first.

[Monkeyboy1975]

Cheers for reply mate, 

it angers me this type of thing happens, why should I I have make the change it’s worked for years and through no fault of my own

ill give it a go

[amahle-TT]

Hi there @skip_1oz, please do start your own thread for assistance, thanks. 

[skip_1oz]

I had the same issue which I've solved. Unsure if it's eero or Google update that caused it.

In eero settings turn off advanced security. This fixes it.

I turned advanced security back on as I have young kids but this blocked my music again.

I added a site exception for Youtube.com as I use my speakers to stream music and then turned advanced security back on. All good.

[amahle-TT]

@KeithFrench thank you, I will pass the details over to the team leader.

[KeithFrench]

Hi @Monkeyboy1975 

Looking at diagnostics supplied to me by others, the problem is that the Minis do connect OK to the eero, but drop out after a few minutes. Apparently, the Minis work by once connected, they establish a session with a Google server. This is failing due to a DNS error with the main TalkTalk DNS servers. You can get around this by using a custom DNS server in the eero of 8.8.8.8 and 8.8.4.4 in the eero. However, to do this,  you need to disable advanced security and ad blocking. However, if you do that and you use HomeSafe or KidsSafe, then changing the DNS will mean these won't work as they require the TalkTalk DNS to do so.

I will ask @Mandisa-TT to get this raised via her team leader to be passed over to TalkTalk's networks team as a TalkTalk DNS server issue.

[amahle-TT]

Hi there @Monkeyboy1975, please do confirm for further assistance. Thank you! @KeithFrench 

[KeithFrench]

Hi @Monkeyboy1975 

Please can you answer these questions & obtain some screenshots for me to allow the collation of your problems to see what the common denominator is. If you have already provided me with any part of this information, then please ignore that question. Please PM this information to me (to protect your privacy):-

1. What version of Google Minis are you using?
2. What software update version is your Mini running (I appreciate that you may not be able to get this, if you cannot connect to the eero)?
3. What version of eeroOS are you running? In the eero app, go to Settings > Software Updates.
4. When was this eeroOS version installed? In the app, you may be able to get this information via Settings > Software Updates > Software Updates History and tap on the current version at the top. Alternatively, you may be able to see this via the Activity tab, tap the clock icon top right and scroll down through the Events.
5. With the Mini turned on & trying to connect, please can you go to Activity tab, tap the clock icon top right and scroll down through the Events to find where it connects or fails to connect. Please get me a screenshot of that page.
6. Does the Mini's app provide any information about why the unit failed to connect to the eero? Please get me a screenshot of this.

Thank you.

[KeithFrench]

Hi @Monkeyboy1975 

Thanks for that. I have put in a request to TalkTalk's Devices team to see if they are aware of any issues.

I have just got my eeros back up and they are doing the eeroOS update. I will get back to you after lunch.

[Monkeyboy1975]

Hi Keith

thanks  for your help again 

im convinced it’s google now to be fair, maybe it’s updated the latest firmware and it’s gone wrong.

Ref your suggestion I’ve literally restarted the eero router and the minis (hard rest aswell) so many times and it does not see or connect with the correct credentials to the eero. My daughter google larger version with the screen is happily plodding on. I’m half tempted to Bon them both and buy an Alexa speaker but on principle due to others having exact same problem I’m not going to give up!

Just an update I’ve tried to reinstall both speakers whilst they are sat right next to the eero router which makes no difference.

both speaker our in bedrooms above where the eero router lives

one side note…… I do have an eero mini in the kitchen which is about  30ft as the crow flies from

the main eero, I might switch this off whilst I try the speakers again

[Monkeyboy1975]

Cheers Keith 

there are two version of google nest mini speaker that I’m aware off I have the first version

ironically (Not that I’m a conspiracy theorist) but google have new announcement on there website for new products….

what I’m going to do is take a speaker to a friends house that doesn’t use talktalk and uses virgin media and will report back

bit two other people you know of what does that tell you 

[KeithFrench]

Hi @Monkeyboy1975 

There is now a third customer with the same problems that use an eero. From what I have seen so far about your situation, as yet I can see nothing to suggest that this is an eero problem. However, that may be because I do not yet have all the facts.

One of the other customers has already tried those suggestions that I found from a Google search without success.

I now need to collate information from you all to see if there is a common denominator. I will need more screenshots of everyone's Eero app, but I need to think what ones will be required.

You said that you have the V1 Mini, out of interest, how many versions have there been?

I am sorry but I will not have any chance of getting back online until this afternoon now. Although I spend a lot of time on this forum, please bear in mind that I am a volunteer on here. So my availability cannot be guaranteed.

[kanya-TT]

Hey there, @Monkeyboy1975. We love to hear your feedback on the steps above.

Kanya

[KeithFrench]

Hi @Monkeyboy1975 

Sorry, I assumed that you would know what a network reset is. I would have told you exactly how to do it if you had asked. I think we can rule the eero out due to the date of that update; therefore, the most likely problem is either signal strength issues or Wi-Fi interference, both of which I can help a lot with.

However, before we get into that, I have come across something else when I did a quick Google search on your problem. I know that you said quite reasonably that you can't update the Google Minis when you can't connect to the internet, but what if the September 2025 update for them was applied just before your problem started?  I have pasted below exactly what I saw from the first result of my search:-

If your Google Home Mini fails to connect after the September 2025 update, try restarting your Wi-Fi router and the Google Home Mini itself. If the problem persists, check for a Google support thread on the Google Nest Help Center or the Pixel Help Center (for Pixel phones) for known issues or contact Google Support for assistance. 

Troubleshooting steps:

1. Restart your router and the Google Home Mini:

   • Unplug your Wi-Fi router from its power source, wait about 30 seconds, and then plug it back in. 
   • Reboot your speaker by unplugging it, waiting a few minutes, and plugging it back in. 
2. Check your Wi-Fi network:

   • Ensure your mobile device is connected to the same Wi-Fi network you want to use for your Google Home Mini. 
3. Use the Google Home app:

   • Open the Google Home app on your phone or tablet. 
   • Tap the + icon, then select "Set up device". 
   • Follow the on-screen instructions to connect to a new Wi-Fi network. 
4. Report the issue to Google:

   • If you are still having trouble, visit the Google Nest Help Center or the Pixel Help Center to see if others have reported similar issues with the September 2025 updates. 
   • You can also provide feedback to Google through the Google Home app by navigating to "Settings" and then "Help & feedback". 

[Monkeyboy1975]

Hi 

just did a NETWORK RESET tried to set the speaker up and sadly still cannot connect to the eero

cheers