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900mb connection dropping to 94mb

Ryano1
First Timer
Private Message TalkTalk
Message 6 of 6

Encountering a weird issue where my connection is dropping to 94mb up and down every few days. To restore full speed need to reboot the gateway eero. Another user encountered the same problem: https://community.talktalk.co.uk/t5/Full-Fibre/Repeated-problem-with-Eeros-and-Fibre-900/m-p/3039705... They seemed to resolve by swapping the Ethernet from the ONT to the gateway Eero. Having tried this, it seemed to work for a few days, but this morning speeds are back to 94mb. Any ideas anyone? Eeros are on the latest software. 


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5 REPLIES 5

Anonymous
Not applicable
Staff
Private Message
Message 1 of 6

Morning,

 

How have you found the connection/speeds over the weekend?

 

Thanks

 

Michelle

 

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Anonymous
Not applicable
Staff
Private Message
Message 2 of 6

Morning,

 

Thanks for the update and I'm glad to hear this. We'll check back in with you on Monday to see how you're getting on.

 

Thanks

 

Michelle

 

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Ryano1
First Timer
Private Message TalkTalk
Message 3 of 6

I replaced the Ethernet cable again between the ONT and the Eero with a brand new Ethernet cable. This seems to have resolved the issue, as the speeds haven’t dropped for a couple of days. I’ll continue to monitor. 

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Anonymous
Not applicable
Staff
Private Message
Message 4 of 6

Morning,

 

How are you getting on? Did you try powering down the ONT and retest the speed again?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 5 of 6

Try turning off the ONT for a full 30 mins & if it is still bad, connect a wired (Ethernet) device, if you have one, directly to the ONT in place of the Eero.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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