Appalling support

[David228]

does any one know how to get anyone at Talktalk to answer the phone?  I cant get past the useless robots and all they do is send a text message with a link to site that does not work.

[Michelle-TalkTalk]

Good afternoon,

I've re-checked and the fault is still under investigation with Openreach, no additional updates as yet. I'll check again first thing in the morning.

Thanks

Michelle

[Michelle-TalkTalk]

Hi David,

I'm sorry for the delay. I've located your fault and I can see that Openreach are currently investigating and the fault appears to be related to an outage. We'll continue to monitor for updates for you.

Thanks

Michelle

[David228]

I have finally (after more that 2 hours of screaming at the phone) go through to an agent.  He asked for more verification after verification after verification and i am now very close to a melt-down.  The agents English is poor I can only understand 50% of what he says.

I think he has arranged some one to come out and look at it.

I cannot update the profile information as your verification fails when I try to do so.

The level of support is appalling

[Michelle-TalkTalk]

Hi David,

I'm sorry to hear this. What lights are on your router and also the ONT box on the wall?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[David228]

My broad band has failed, and i cannot get past the robot

[Michelle-TalkTalk]

Hi David,

Can I ask what you need assistance with please?

Thanks

Michelle