Blocked Sending Email - Today

[Paul_K2]

Hi There,

Today I tried to send an email from my phone but it failed to send and got stuck in the Tiscali outbox.

I deleted it, and resent to the same recipients from my laptop. It came back with the message:

The following recipient(s) cannot be reached. (followed by details for BCC to myself, and primary recipient.)

The message received for both addressees is:

'Server Error: '554 5.7.1 <paul.k**@tiscali.co.uk>: sender address rejected: You are blocked sending mail'.

Has anyone else had this problem, and while I understand what it means, why am I getting it? 

Could it be linked to moving to Everymail- I did get notified about it via email on 17th June, but my account was supposed to have been excluded, as I am a BB user with a TT account.

Can anyone help please?

Kind Regards,

Paul.

[kanya-TT]

Thank you for confirming, Paul.

Many of our customers are experiencing a similar problem. Their email accounts were supposed to be exempt from the changes, but they are currently unable to send emails.

We sincerely apologize for this inconvenience and appreciate your patience. We have escalated the issue, and while we cannot provide a specific timeline for resolution, our teams are actively investigating the matter.

Kanya

[Paul_K2]

Hey Kanya-TT, 

I PMd someone with my email address as requested, which I was told was passed up the line to stop receipt of subsequent emails. I was advised about how to link my email to my account, and it looked OK to me (but I'm no expert).

On 17th July, I was texted asking for my email address, as TT were unable to locate my TT Broadband account. Having already provided my email address, I thought this text was a scam (I'd had several purporting to be from TT).

Yesterday, I was suddenly blocked from sending emails, having had no further communication from TT. It was only on checking my webmail access that I found out that I've got until Sept 8th to sort it out (!!), otherwise I lose all access to my email account.

I phoned TT support this morning, explained my situation, and they have escalated my problem. I've been given a timescale of 3-5 working days. I'm unsure of what actions need to be taken behind the scenes (does Everymail get involved in this or is it just TT switching me back on?).

2 things might help:

• personalise text messages, so we know they are genuine
• keep us updated on when events are scheduled

I think I've answered your question; sorry if it's a bit long winded. 🙂

Kind Regards,

Paul.

[kanya-TT]

Hey there, @Paul_K2. Upon getting notified about the change to Everymail, did you liaise with TalkTalk to link your emails?

Kanya

[Gliwmaeden2]

@CarrolC, please just stick to your own thread. 

Many customers are sadly in the same situation as you, but it will help speed up support on the forum if you just follow up on your own thread.

People can see for themselves that there are many reports of this coming in. Keeping everything brief will help staff deal with issues more promptly. 

[CarrolC]

I have the same issue and lost 4hrs going round in circles with webchat